AI Agent Knows Its Limits

This talk covers building AI support agents that recognize their limits, ask for help when uncertain, and prioritize accurate, high-quality responses over guesswork.

Overview

AI support agents right now are an annoying wall to get through when you need support for a product.
What they’re missing is risk management, understanding when to rely on their team instead of hallucinating and repeating previous answers.
To solve this, we’re building an AI support team that handles all the communication, and focuses on truth & high quality support rather than making it more difficult for users to get relevant help.

Tech stack